terms and conditions

terms and conditions

§ 1 General/Scope

(1) These general terms and conditions (GTCs) apply to the use of any information, images, documents and/or other services on our website www.donkrawalli.com (hereinafter referred to as the website) and to the purchase of DON KRAWALLI branded goods on the website. Our website is aimed exclusively at consumers. Orders are not possible for resellers.

(2) These General Terms and Conditions also apply to purchases made via a website directly linked to us and if you accept an offer from us on a website directly linked to us. Deviations from these purchase conditions require our written consent.

§ 2 Terms of Use

(1) The website may provide links to external websites. We hereby expressly declare that the company has no influence on the layout or content of the linked pages and hereby explicitly distances itself from any content of the linked third-party pages. We are not liable for the use or content of websites that are linked to this website or that can be accessed via a link.

(2) All brand names used on the website are trademarks of DON KRAWALLI. You may not use or reproduce any brand names as this may constitute an infringement of the owner's rights.

(3) We collect and process your personal data in accordance with our privacy policy and cookie notice.

(4) Any changes or additions to these Terms and Conditions require our written consent to be effective.

§ 3 Conditions of Sale

(1) To place an order on our website, you need authorization. Any registered user is considered authorized. To do this, you must log in to our website with a valid email address. A guest user is also considered authorized. You do not need to register on our website for this.

(2) All goods displayed by us on the website do not constitute an offer, but merely an invitation to purchase (invitatio ad offerendum). By clicking the order button (Add to cart), you agree that this represents a binding offer to purchase the product you have selected. A legally binding contract is only concluded when we send a shipping confirmation to the email address you provided, which represents acceptance of your offer.

(3) After placing your order, you will receive order information from us by email. This does not constitute acceptance of the offer you have made. A legally binding contract is only concluded when we send you a shipping confirmation.

(4) We are entitled to reject incoming orders from you at our own discretion. In this case, we are entitled to cancel your order without liability to you or any third party. A rejection may occur for the following reasons, among others:

(a) if a product is displayed on the website but is no longer available,

(b) if we do not receive authorization for your payment,

(c) if an order is to be shipped outside Germany,

(d) if advertisements for goods contain an obvious error, e.g. if an incorrect price is shown or if the goods are otherwise incorrectly described or displayed,

(e) if we are unable to process the order for technical reasons.

(f) if you are a reseller.

(5) In addition, we are also authorized to cancel a legally binding purchase contract for the reasons stated in Section 2, No. 4, letters a – f. After cancellation, we will refund the amount you have paid to us.

§ 4 Payment Methods

(1) We accept the following payment methods:

(b) Credit card (VISA, Mastercard, American Express). When you place your order, you provide your credit card details. After you have been identified as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

(c) PayPal. During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your access data and confirm the payment instruction to us. After placing the order on the website, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.

(2) The total amount at the end of the order process includes shipping costs. The total amount will be displayed when you pay.

§ 5 Delivery/ Retention of Title

(1) Deliveries are only made within the territory of the Federal Republic of Germany. We cannot make deliveries outside the territory of the Federal Republic.

(2) Orders with a promotional order value in euros are shipped free of charge. For a lower order value, the shipping costs you have to pay can be found in the total amount listed at the end of the ordering process.

(3) If the delivered products show obvious material or manufacturing defects, including transport damage, please notify us immediately by email or telephone. Failure to do so will not affect your statutory rights.

(4) The goods remain our property until full payment has been made.

§ 6 Return/Cancellation/Defects

(1) Your order can be returned to us within the statutory 14-day period after receipt of the goods without giving any reasons.

(2) To exercise your right of withdrawal, you can either use the form that we provided with the goods and/or in the order confirmation or send us an email to shop@donkrawalli.com in which you expressly declare your withdrawal.

(3) The returned goods must be returned in the condition in which you received them. They must not have been worn or washed by you or a third party for more than a trial period and must have all product labels and tags intact. If the value of the goods is reduced by the above, we may hold you liable for the reduction in value.

(4) The refund will be made to the payment method you specified at the time of purchase.

(5) You are responsible for the direct costs of returning the goods. To return the goods, please use the return form that we will send you.

(6) The return shipment is to be sent to our returns center at [Don Krawalli, Elkenbachstraße 15, 60316 Frankfurt am Main]. If goods reach us without postage as a result of your cancellation/withdrawal, we are unfortunately unable to accept them.

(7) We recommend that you take out adequate insurance when returning the goods to ensure that the return process goes smoothly. However, this is not a prerequisite for your cancellation or withdrawal.

(8) If a product is defective, you are entitled to the statutory warranty rights according to §§ 434 ff. BGB.

(9) We cannot accept exchanges of goods. Please request a refund for the goods in question and then place a new order.

§ 7 Miscellaneous

(1) The contracts concluded between you and us are subject to the law of the Federal Republic of Germany, excluding the Convention on the International Sale of Goods (UN Sales Convention).

(2) If the General Terms and Conditions do not become part of the contract in whole or in part or are invalid, this does not affect the validity of the contract in other respects. In this case, the content of the contract is governed by the relevant statutory provisions.

STATUS: April 2022